Problem Report

Support - REPORT PROBLEMS

If you are experiencing a problem with SweepsWizard, please fill out and submit the following problem report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Problem Report Form

When you submit your problem report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding problems reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem. Items in Blue are required.

What is the version of your SweepsWizard software
(shown in the SweepsWizard menu, Help > About SweepsWizard)?
User ID: (Shown in the Help > About SweepsWizard menu)
What operating system are you using?
Other:
Please enter a brief one-line description of the problem:

(example: "Program hangs while entering the Super Duper sweepstakes.")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Load new sweepstakes. 2. Pressed the Enter Sweeps button ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(Note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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